Our desire is to delight our clients. One way is to make clear our understandings with each other and make costs and undertakings transparent at the outset. These are the terms of our agreement together:

 Authorisation

The client is engaging Web-site-design-promotion-and-marketing.co.uk as an independent contractor for the specific project of developing and/or improving a world wide website to be installed on the client's web space on a web hosting service's computer. The client hereby authorizes Web-site-design-promotion-and-marketing.co.uk to access this account, and authorises the web hosting service to provide Web-site-design-promotion-and-marketing.co.uk with "write permission" for the client's web page directory, cgi-bin directory, and any other directories or programs which need to be accessed for this project. The client also authorises Web-site-design-promotion-and-marketing.co.uk to publicise their completed website to Web search engines, as well as other Web directories and indexes.

 Standard Website Package Elements

Web-site-design-promotion-and-marketing.co.uk includes the following elements in their Standard Website Packages:

E-mail/phone consultation (Up to 1 hour total general Internet orientation education, marketing strategy, Web design consultation, and helping clients learn to use their own web page editor. Telephone long distance charges are in addition to package rates quoted. Additional education and consultation is at our hourly rate.)
Words of text supplied by the client (400 words per page approximate maximum if not supplied via diskette or suitable electronic format. web pages of more than 1,200 words of text may be subject to additional fees, especially if they require a great deal of formatting.) Links to external pages, up to an average of 2.5 per page.
Custom Graphics Package. Top-of-page graphic for all other pages in your website. Colorful lines and bullets, and colored and textured background. Photos and other misc graphic images supplied by client (up to an average of 2 included per page in standard website's and regular online store pages, in addition to top-of-page graphic. Installation of web pages on the client's web hosting service. Minor updates and changes to existing web pages for six months, subject to the limits outlined below. Additional changes billed at hourly rate. For online stores, this includes only regular pages, not product pages or the ordering system pages.
Site publicity to at least a dozen major Web search engines, such as Yahoo, Alta Vista, Info Seek, Web Crawler, Lycos, HotBot, etc. E-mail response link on each web page to any e-mail address the client designates.

 Standard Website Packages only

The content of the web pages will be supplied by the client and executed as specified by the client. In case the client desires additional standard web pages beyond the original number of pages specified above, the client agrees to pay Web-site-design-promotion-and-marketing.co.uk an additional £20.00 +vat for each additional web page. Graphics or photos beyond the allowed average of 2 per web page shall be billed at an additional £1 each. Where custom graphic work is requested, it will be billed at the hourly rate specified below.

 Online stores only

The text and graphic content of the web pages will be supplied by the client and executed as specified by the client. It is understood that total prices calculated are likely to vary from the final amount due to different quantities of products, categories, photos, regular pages, etc. in the final store. An Estimate from Web-site-design-promotion-and-marketing.co.uk will be submitted to the client in all cases prior to the start of all works. Notwithstanding any prices listed in literature or on web pages, the client and Web-site-design-promotion-and-marketing.co.uk agree that the services described above in this section shall be completed for the estimated price and where a deviation from the original estimate is likely a new estimate shall be submitted and shall in all cases cancel the original estimate.

We include e-mail/phone consultation of up to 1 hour total general Internet orientation education, marketing strategy, Web design consultation, and helping clients learn to use the store software. Telephone long distance charges are in addition to package rates quoted. Additional education and consultation is at our hourly rate.

Product web pages, products, or photos added after the store is ready for advertising to the Web search engines will be calculated for actual time spent at the hourly rate specified below.

 Maintenance and Hourly Rate

This agreement includes minor web page maintenance to regular web pages (not store product pages) over a six-month period, including updating links and making minor changes to a sentence or paragraph. It does not including removing nearly all the text from a page and replacing it with new text. If the client or an agent other than Web-site-design-promotion-and-marketing.co.uk attempts updating the client's pages, time to repair web pages will be assessed at the hourly rate, and is not included as part of the updating time. The six-month maintenance period commences upon the date the clients site goes live on the world wide web.

Changes requested by the client beyond those limits will be billed at the hourly rate of £20. This rate shall also govern additional work authorised beyond the maximums specified above for such services as general Internet orientation education, marketing consulting, web page design, editing, modifying product pages and databases in an online store, and art, photo, graphics services, and helping clients learn how to use their own web page editor. Programming charges (if any) are not included in this rate and shall be quoted to the client in separate estimates - again agreed prior to any works being commenced.

 Changes to Submitted Text

Please send us your final text. Time required to make substantive changes to client-submitted text after the web pages have been constructed will be additional, billed at the hourly rate.

 Web Hosting

Hosting shall be quoted to the client, the client shall have the right to host their site wherever they so choose providing access is granted to web-site-design-promotion-and-marketing.co.uk in order to make changes and updates. Ideally the client should use the hosting services provided by the preferred host of The Company.

 Completion Date

Web-site-design-promotion-and-marketing.co.uk and the client must work together to complete the website in a timely manner. We agree to work expeditiously to complete the website no later than a date to be agreed and quoted on the original project estimate.

If the client does not supply Web-site-design-promotion-and-marketing.co.uk complete text and graphics and content for all web pages contracted for within six weeks of the date of the original quotation, the entire amount of the original quotation becomes void and a new estimate / quotation must be sought by the client prior to any works being undertaken.

 Payment of Fees

Fees to Web-site-design-promotion-and-marketing.co.uk are due and payable on the following schedule: 50% one week following the initial quotation, 50% when the web pages have been constructed according to the client's original written specifications. Advertising the pages to Web search engines and updating occur only after the final payment is made. All payments will be made in UK Pounds Sterling.

 Assignment of Project

Web-site-design-promotion-and-marketing.co.uk reserves the right to assign subcontractors to this project to insure the right fit for the job as well as on-time completion.

 Web-site-design-promotion-and-marketing.co.uk does not warrant that the functions contained in these web pages or the Internet website will meet the client's requirements or that the operation of the web pages will be uninterrupted or error-free. The entire risk as to the quality and performance of the web pages and website is with the client. In no event will Web-site-design-promotion-and-marketing.co.uk be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate these web pages or website, even if Web-site-design-promotion-and-marketing.co.uk has been advised of the possibility of such damages. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

 Copyrights and Trademarks

The client represents to Web-site-design-promotion-and-marketing.co.uk and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to Web-site-design-promotion-and-marketing.co.uk for inclusion in web pages are owned by the client, or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend Web-site-design-promotion-and-marketing.co.uk and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.

 Laws Affecting Electronic Commerce

From time to time governments enact laws and levy taxes and tariffs affecting Internet electronic commerce. The client agrees that the client is solely responsible for complying with such laws, taxes, and tariffs, and will hold harmless, protect, and defend Web-site-design-promotion-and-marketing.co.uk and its subcontractors from any claim, suit, penalty, tax, or tariff arising from the client's exercise of Internet electronic commerce.

 Copyright to Web pages

Copyright to the finished assembled work of web pages produced by Web-site-design-promotion-and-marketing.co.uk is owned by Web-site-design-promotion-and-marketing.co.uk. Upon final payment and completion of the contact, the client is assigned rights to use as a website the design, graphics, and text contained in the finished assembled website. Rights to photos, graphics, source code, work-up files, and computer programs are specifically not transferred to the client, and remain the property of their respective owners. Web-site-design-promotion-and-marketing.co.uk and its subcontractors retain the right to display graphics and other Web design elements as examples of their work in their respective portfolios.

 Payment of fees

In order for Web-site-design-promotion-and-marketing.co.uk to remain in business, payments must be made promptly. Delinquent bills will be assessed a £20 +vat charge if payment is not received within 10 days of the due date. If an amount remains delinquent 30 days after its due date, an additional 5% penalty will be added for each month of delinquency. Web-site-design-promotion-and-marketing.co.uk reserves the right to remove web pages from viewing on the Internet until final payment is made, Web-site-design-promotion-and-marketing.co.uk reserves the right not to release any domain or provide access to any developed or partially developed domain / website until all payments have been received and cleared in full into the company bank account. In case collection proves necessary, the client agrees to pay all fees incurred by that process. This agreement becomes effective only when signed by Web-site-design-promotion-and-marketing.co.uk. Regardless of the place of signing of this agreement, the client agrees that for purposes of venue, this contract was entered into in London, England, and any dispute will be litigated or arbitrated in the UK under English law. Please always pay on time.

 Sole Agreement

The agreement contained in these "Website Design Service Terms and Conditions" constitutes the sole agreement between Web-site-design-promotion-and-marketing.co.uk and the client regarding this website. Any additional work not specified in the contract must be authorised by a written change order. All prices specified in the contract will be honored for three (3) months after the client has received the contract. For the purposes of communication between the parties email shall be preferred method.

 Initial Payment and Refund Policy

If the client halts work and applies by email for a refund within 30 days, to the Director of Web-site-design-promotion-and-marketing.co.uk, work completed shall be billed at the hourly rate stated above, and deducted from the initial payment, the balance of which shall be returned to the client. If, at the time of the request for refund, work has been completed beyond the amount covered by the initial payment, the client shall be liable to pay for all work completed at the hourly rate stated above. No portion of this initial payment will be refunded unless written application is made within 30 days of signing this contract.

The client in ordering services through web-site-design-promotion-and-marketing.co.uk is deemed to have read and agreed these terms and conditions / service agreement. The company reserves the right to alter these terms and conditions at any time but shall make them continually available on the world wide web at this address for viewing by it's clients.